Last updated 13 November 2026
By accessing or using the Pinderlog service ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
Pinderlog is operated from Newcastle, New South Wales, Australia by an Australian business registered under ABN 35 910 404 693. In these Terms, "we", "us" and "our" mean that business, and "you" means the person or entity using the Service.
By agreeing to these Terms, you represent and warrant that you are at least 18 years of age (or 16 in the EEA), have not been previously suspended from the Service, and your use complies with all applicable laws.
To use the Service, you must create an account using your email address. We use magic-link authentication — you will receive a one-time login link via email.
The Service offers two plans:
Paid plans are billed monthly in advance. All payments are processed securely by Stripe.
You may cancel your subscription at any time. Upon cancellation, your plan will downgrade to Free at the end of the current billing period. We do not provide prorated refunds for partial months. If you cancel within 30 days of your first payment, we will provide a full refund upon request.
You agree not to use the Service to:
We strive to maintain 99.5% uptime for the Service, measured monthly. Scheduled maintenance, emergency security patches, and events outside our reasonable control are excluded. If monthly uptime falls below 99.5%, you may request a service credit equal to 5% of your monthly fee per full percentage point below 99.5%, up to 50% of your monthly fee.
To the maximum extent permitted by law, our total liability for any claims arising from your use of the Service shall not exceed the amount you have paid us in the 12 months preceding the claim. The Service is provided "as is" without warranty of any kind. We are not responsible for the accuracy of scan results or for any actions you take based on those results.
Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where the law allows us to limit our liability, our liability is limited to supplying the Service again or paying for it to be supplied again. To the extent the law allows, we are not liable for lost profit, lost revenue, lost opportunity or indirect loss.
We may suspend or terminate your access to the Service if you violate these Terms. Upon termination, your access will be revoked, your data retained for 30 days, then deleted. You may terminate your account at any time from your settings page.
The Service, including its code, design, and branding, is owned by us. You retain ownership of your sitemap URLs and scan data. We claim no intellectual property rights over the websites you monitor using the Service.
These Terms are governed by the law of New South Wales, Australia, and the courts of New South Wales have jurisdiction. If you are a consumer, this does not take away any right you have to bring a claim where you live.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at support@pinderlog.com.